Privacy Policy

• Identity Information: Personal details such as full name, username, date of birth, gender, nationality, and identification details (for example, ID card or passport information).
• Contact Information: Details used for communication and verification, including residential address, proof of address documents, email address, phone number, and other contact methods.
• Financial Information: Payment and financial details, including bank account information, payment card details, and documents related to the source of funds or wealth, such as bank statements or income verification.
• Transaction Information: Records of deposits, withdrawals, payments, and other account-related financial activities.
• Gaming Information: Data related to your casino activity, including played games, login and logout times, wagering history, bonuses received, and responsible gaming settings.
• Technical Information: Technical details collected when accessing the website, including IP address, location data, login details, browser information, device type, operating system, time zone, and other technical data.
• Marketing and Communication Information: Your communication preferences, marketing choices, and any messages or requests sent to the platform.
• Additional Information: Any other details you choose to provide during communication with the platform.

Personal information is gathered through a combination of direct user input and automated technical processes. The following methods are used to collect data across the platform:

• Account registration: information submitted when creating or updating a user account;
• Identity verification: documents and details provided to satisfy Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations;
• Payment transactions: data captured during deposits, withdrawals, and related financial activity;
• Customer support interactions: records of communications submitted via live chat, email, or other support channels;
• Cookies: small data files placed on a user's device when browsing the website, which store session and preference data;
• Analytics tools: third-party services that monitor site performance, user behaviour, and technical metrics;
• Automated technologies: server logs, tracking pixels, and similar mechanisms that record technical information during site visits.

In some cases, personal information may also be received from third-party identity verification providers or payment processors where this is necessary to complete a transaction or comply with a legal obligation.

Personal data collected by the platform is processed for specific, legitimate purposes. All processing activities are conducted in accordance with applicable privacy and data protection legislation.

Purposes for Which Personal Data Is Used

• Account management: creating, maintaining, and administering user accounts;
• Identity verification: confirming user identity to meet KYC and AML requirements;
• Payment processing: facilitating deposits, withdrawals, and other financial transactions;
• Fraud prevention: detecting and investigating suspicious activity to protect users and the platform;
• Responsible gambling: monitoring account behaviour and applying safeguards to support user welfare;
• Customer support: responding to enquiries, resolving disputes, and providing assistance;
• Service improvement: analysing usage patterns to enhance platform performance and user experience;
• Legal compliance: meeting obligations imposed by applicable laws, regulations, and licensing authorities;
• Marketing communications: sending promotional messages where a user has provided consent or where permitted under applicable law;
• Security monitoring: identifying and responding to threats, vulnerabilities, or unauthorised access attempts.

Personal data is not sold to third parties. Processing is carried out only where a lawful basis exists, such as contractual necessity, legal obligation, legitimate interest, or user consent.

The platform uses cookies and similar tracking technologies to support site functionality, improve performance, and understand how users engage with the service. Cookies are small text files stored on a user’s device during a browsing session.

Types of Cookies Used

• Essential cookies: required for the platform to operate correctly, including session management and security functions;
• Functional cookies: used to remember user preferences, such as language settings and display options;
• Analytics cookies: collect aggregated data about site usage, including page visits and navigation paths, to help improve the platform;
• Marketing cookies: track browsing activity across sessions or sites to enable relevant promotional content where consent has been provided.

Managing Cookie Preferences

Users can manage or restrict cookie use through their browser settings. Most browsers allow users to block or delete cookies, though doing so may affect the availability or functionality of certain features on the platform. Where required by law, consent for non-essential cookies is requested prior to placement.

In the course of delivering its services, personal information may be transferred to, stored in, or processed in countries outside of Australia. Such transfers may occur where service providers, payment processors, or technology partners operate in other jurisdictions.

All international transfers of personal data are conducted with appropriate safeguards in place. These may include contractual protections, data processing agreements, or reliance on recognised legal frameworks that ensure an adequate level of protection for personal information. The platform does not transfer personal data internationally without a lawful basis for doing so.

Protecting personal information is treated as a priority. A range of technical and organisational measures are maintained to safeguard data against unauthorised access, disclosure, alteration, or loss.

Security Measures in Place

• SSL encryption: all data transmitted between users and the platform is encrypted using Secure Socket Layer (SSL) technology;
• Secure servers: personal information is stored on servers protected by industry-standard security configurations;
• Access controls: access to personal data is restricted to authorised personnel with a legitimate operational need;
• Monitoring systems: ongoing monitoring is conducted to detect and respond to potential security incidents;
• Organisational safeguards: internal policies and staff training support responsible handling of personal information.

Despite these measures, no system of data transmission or storage can be guaranteed to be entirely secure. Users are encouraged to take reasonable precautions to protect their account credentials and to report any suspected unauthorised access promptly.

The platform is intended exclusively for individuals who are 18 years of age or older. Persons under this age are not permitted to register an account or access the services provided.

Personal information from minors is not knowingly collected. If it is determined that an account has been created by, or on behalf of, an individual under the age of 18, that account may be suspended or permanently closed. Any personal data associated with such an account will be handled in accordance with applicable legal obligations.

Users who become aware that a minor may have accessed the platform are encouraged to report this through the available support channels.

The platform may contain links to external websites operated by third parties. These links are provided for informational or operational purposes and do not constitute an endorsement of the content, services, or privacy practices of those sites.

External websites operate independently and are governed by their own privacy policies. Moonwin does not control, and is not responsible for, the data handling practices of any third-party site. Users who navigate to an external site from the platform are advised to review the applicable privacy policy of that site before submitting any personal information.

This Privacy Policy may be revised periodically to reflect changes in legal requirements, technical practices, or operational procedures. Updates may be made without prior individual notice to users.

The most current version of this document is published on the website and supersedes all previous versions. The effective date of the latest revision will be indicated at the top or bottom of the document. Continued use of the platform following publication of an updated policy constitutes acceptance of the revised terms. Users are encouraged to review this document at regular intervals to remain informed of how their personal information is handled.